microsoft dynamics reviews – white papers

white papers microsoft dynamics CRM

Overview
The Total Economic Impact of Microsoft Dynamics CRM 2011 (PDF)
Optimizing Business Productivity: Do More for Your Customers and Your Business (PDF)
Customer Relationship Management: The Winning Strategy in a Challenging Economy (PDF)
CRM and Social Networking: Engaging the Social Customer (PDF)

Sales and Marketing
Improving Sales Productivity (PDF)
Sales and Marketing—The New Power Couple (PDF)
Real-World Marketing: Enabling Marketing Throughout the Organization (PDF)

Extended CRM
Maximizing Customer Retention: A Blueprint for Successful Contact Centers (PDF)
Maximize the Value of Your Custom Business Applications with Microsoft Dynamics CRM (PDF)
Leveraging Microsoft Dynamics CRM and SharePoint for Enhanced Business Impact (PDF)
The xRM Advantage for Solution Builders (PDF)
Microsoft Dynamics CRM as a Solution Development Framework (PDF)