When rapid growth threatened to overwhelm the legacy systems and processes in place at Displays2go, the company deployed Microsoft Dynamics NAV 2015, with Western Computer as its implementation partner. The ERP solution captures orders from the company’s numerous online sales sites and automates pick, pack, and ship activities, processing up to 2,400 transactions per day and speeding order-to-ship cycles by up to 34 percent.
In addition to automating order processing, the Dynamics NAV solution has replaced numerous disparate applications and spreadsheets. This has resulted in improvements across all functional areas, including Finance, Marketing, and Customer Service and Support. Displays2go benefits from improved financial controls, easier reporting, and the confidence that all employees are working from a single version of the truth.
During the evaluation process, Western Computer impressed Displays2go with its knowledge, transparency, and impeccable references from other customers in the manufacturing and distribution space. Stakeholders attribute the success of the deployment to an exceptional level of engagement, including daily status meetings with executives from both sides to sync on priorities and address potential issues.
“At the end of the day, everyone in the room favored Dynamics NAV and Western Computer…. Western was clearly the most knowledgeable and the most transparent, and had the best references of everyone we considered.”
Director, Supply Chain and Logistics