At the successful end of the initial implementation project, you will transition from being an “Active Implementation Project” to a Western Computer Support Partner. We stand behind our customers after the installation by providing on-going hardware and software technical support, as well as a complete software training program.
At Western Computer you will also be assigned a Customer Account Manager. This manager will be responsible for not only ensuring your day to day support is effective, but also working with your organization in a strategic manner. The Customer Account Manager will work with you to understand your company’s strategic initiatives and offer technology capabilities to help you achieve your goals.
Support requests to the Western Computer online support center can be logged at any time via the customer support web portal. Our close relationship with Microsoft means we know how to get rapid-fire answers and support for our customers.
In order to continually support your business objectives, Western Computer provides our clients with a comprehensive customer support infrastructure and resources so we always know how your company is doing and what we can do to help you grow.
The Business Ready Enhancement Plan, sometimes referred to as a software “maintenance plan,” helps you realize the long-term potential of your Microsoft Dynamics investment. The benefits you receive through the Enhancement Plan will help “grow” the value of your software asset, by providing ongoing product improvements and allowing access to future technology.
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