Western Computer believes in strong, long-lasting business relationships. We have built a reputation for providing internet retailers with the highest quality products and services. In addition, we stand behind our customers after the installation by providing on-going technical support.
Western Computer enables our customers to take advantage of new technology by supporting regular upgrades and new functionality offered by Microsoft.
Our commitment is to provide our services to our customers at the highest level of quality, to deliver a complete software solution that will give internet retailers the most powerful tools for successful growth. Please feel free to contact us anytime with your questions at firstname.lastname@example.org or submit a new support request using our portal.
Support hours are Monday - Friday 5 am PT - 8 pm ET. To escalate your support case, please contact:
Service Plan Features
|Requires a current MS Dynamics Annual Enhancement Plan||Requires a current MS Dynamics Annual Enhancement Plan|
|Product Releases||10 years||10 years|
|Critical Response Time||2 hours||1 hour|
|24x7 Problem Resolution Support||1.5 x Plan Rate||1.5 x Plan Rate|
|Extended HotFix Support||2 hours||1 hour|
The research and development priorities for Microsoft Dynamics NAV are defined through extensive consultation with customers and partners, as well as through collaboration across Microsoft’s many product teams serving the needs of small and midsized businesses. In particular, Western Computer seeks to:
1. Help Home Builders reduce the cost and complexity of growing their businesses
2. Support a vibrant partner ecosystem that serves customers and geographies
3. Help Microsoft Dynamics NAV for Home Builders customers derive the maximum benefit from Microsoft’s Cloud offering
To learn more about the Microsoft Dynamics NAV Statement of Direction, click here.
Western Computer will follow the support standards and policy set forth by Microsoft. Therefore, Western Computer will offer a minimum of 10 years of support for the Dynamics NAV for Home Builder solution.
|Help Information||Learn more.|
|License Agreement||Learn more about the end-user license agreement for Shopify for Dynamics 365 Financials.|
|Service Offering||Learn more about Western Computer's Service Offerings. Download this fact sheet. |