Contact us today to speak to a Dynamics ERP expert: (800) 729-9971 or info@westerncomputer.com

Western Computer believes in strong, long-lasting business relationships. We have built a reputation for providing internet retailers with the highest quality products and services. In addition, we stand behind our customers after the installation by providing on-going technical support.  

Shopify for Dynamics 365 Financials allows you to automate data processing, designed to automatically link sales orders, inventory,
customers, and shipment numbers.

Shopify for Dynamics 365 Financials allows you to: 
 

  • Out of the Box
    Access quality support to keep your operations running smoothly
  • Trade Management
    Improve customer service and avoid costly errors
  • State-of-the-Art Shipping
    Increase the speed of data exchange

Western Computer enables our customers to take advantage of new technology by supporting regular upgrades and new functionality offered by Microsoft. 

Our commitment is to provide our services to our customers at the highest level of quality, to deliver a complete software solution that will give internet retailers the most powerful tools for successful growth. Please feel free to contact us anytime with your questions at support@westerncomputer.com or submit a new support request using our portal

Support hours are Monday - Friday 5 am PT - 8 pm ET.  To escalate your support case, please contact:  

Cindy Peterson
Support Manager
cindy.peterson@westerncomputer.com 
805-581-5020
 


 Service Plan Features    
 

Standard Plan
 

Elite Plan
 

CustomerSource Access

Requires a current MS  Dynamics  Annual Enhancement Plan Requires a current MS  Dynamics  Annual Enhancement Plan
Product Releases 10 years 10 years
Critical Response Time 2 hours 1 hour
24x7 Problem Resolution Support 1.5 x Plan Rate 1.5 x Plan Rate
Extended HotFix Support 2 hours 1 hour
SLO Reporting N/A Quarterly

Western Computer believes and supports Microsoft Dynamics NAV's Statement of Direction

The research and development priorities for Microsoft Dynamics NAV are defined through extensive consultation with customers and partners, as well as through collaboration across Microsoft’s many product teams serving the needs of small and midsized businesses. In particular, Western Computer seeks to: 

1. Help Home Builders reduce the cost and complexity of growing their businesses

  • a. Increase productivity with great end-user experiences customized for Home Builders
  • b. Streamline business processes through automation and efficient management tools
  • c. Enable new ways of working through secure collaboration and shared business processes between companies, suppliers, customers and partners 

2. Support a vibrant partner ecosystem that serves customers and geographies

3. Help Microsoft Dynamics NAV for Home Builders customers derive the maximum benefit from Microsoft’s Cloud offering

To learn more about the Microsoft Dynamics NAV Statement of Direction, click here

Support Lifecycle for Microsoft Dynamics NAV for Home Builders

Western Computer will follow the support standards and policy set forth by Microsoft. Therefore, Western Computer will offer a minimum of 10 years of support for the Dynamics NAV for Home Builder solution. 

 

Additional Resources Link
Help Information Learn more.
License Agreement Learn more about the end-user license agreement for Shopify for Dynamics 365 Financials. 
Service Offering Learn more about Western Computer's Service Offerings. Download this fact sheet. ​

Do you have additional questions or concerns?  Please contact us today: 

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