Customer Success Manager

Job description 

Western Computer, a Microsoft Gold Certified Partner based in southern California, is looking for a North American based Customer Success Management professional with a passion for problem-solving, a talent for sales, and the ability to anticipate a customer’s needs. 

The Customer Success Manager (CSM) is the point of contact and responsible for all aspects of Account Management for a portfolio of Western Computer’s existing Microsoft Dynamics customers. The CSM’s responsibilities include planning, coordinating, and selling professional services and software on an ongoing basis to meet customer’s current and future technology needs. It requires a proactive approach of client management to make sure they are receiving the highest level of support and services. This position reports to the Director of Sales. 

 

Key Responsibilities 

  • Meetings (in person and via phone) with customers and prospects on an ongoing basis 

  • Learn customer’s business issues/requirements/goals to understand current and future needs 

  • Create solution proposals for software subscriptions and services, including Business Cases, Project Charters, and Statements of Work 

  • Provide buy-in demonstrations and coordinate full product demonstrations and presentations 

  • Attend events (trade shows, User’s Group, MS meetings, etc.) 

  • Interact closely with Western Computer’s Support, Operations, & Management teams 

  • Track all customer interactions and proposals in D365 Customer Engagement 

 

Desired Skills & Experience 

Proficiency Requirements: 

  • Expertise in both enterprise account management and sales roles. 

  • Previous selling experience with Microsoft Dynamics 365 Customer Engagement, Finance and Operations, Business Central (AX, NAV, and CRM), and Power Platform (PowerApps, Power BI, etc.). 

  • A proven ability to work in a dynamic collaborative team environment. 

  • Excellent written, communication, negotiation and presentation skills. 

  • Ability to effectively interface with employees, prospects and customers of all levels, including C-Level executives. 

 

Additional experience in the following areas would be an asset: 

  • Credibility in one or more industry sectors. Manufacturing, Distribution, and Rental sector experience strongly desired. 

  • Functional experience with Microsoft Dynamics 365 Customer Engagement, Finance and Operations, Business Central, and/or Power Platform (AX, NAV, and CRM) a plus. 

 

If you are interested in joining our talented team, please send a current resume along with a cover letter, including salary requirements, and references to careers@westerncomputer.com

  

Western Computer is an equal opportunity employer.