Engagement Manager - D365 BC

This individual must have a proven track record with experience in performing accurate and timely implementations in complex environments, to help guide and ensure their Teams can meet customer expectations and manage overall project needs, as well as financials.   Leadership experience is necessary to properly manage and develop their teams.  This role also includes finding methods to improve the overall team member satisfaction,  while still achieving high customer satisfaction in our project deliverables. 

This individual will need to ensure the overall health of the delivery team’s projects are healthy. This includes effectively addressing and resolving client complaints and problems.  The BC Engagement Manager will not be assigned to any one specific project, rather will work to support many. The nature of the EM role will vary significantly and be based on the customer and their respective requirements and objectives. 

KEY function of this role:  Overall leadership on project health, practice initiatives, and employee management. Core competencies for this role: Resource Management, Escalation Management, Solution Architect/Project Manager, Presales.

Responsibilities to include:

  • Oversee complex Microsoft Dynamics 365 BC projects across all phases of the implementation life cycle.
  • Lead collaboration efforts with internal and external implementation teams, both functional and technical.
  • Function as the Executive Sponsor on designated projects.
  • Deliver mentoring and coaching to further develop BC team member’s skillsets.
  • Provide necessary training related to internal systems and processes.
  • Monitor project status by providing oversite of personnel and solutions to ensure optimum customer satisfaction.
  • Exhibiting consistent communication and relationship development skills with their respective BC direct reports to ensure employee satisfaction.
  • Delivering individualized service to build trust and a loyal customer base.
  • Experienced in identifying, troubleshooting, and resolving diverse process concerns.
  • Providing solutions to specific customer objectives.
  • Help to increase customer engagement by helping with projects and problem-solving.
  • Facilitate communication by resolving disputes between the customer and Western in a timely manner.
  • Overall resource management of BC functional team resources across all projects
  • Conduct BC performance reviews that provide evaluations of skillsets and defined growth plans.  
  • Ad hoc assistance as applicable for presales engagements (i.e., quoting and prospect interactions)
  • Responding to all client inquiries and directing them to the most suitable source.
  • Ensure adherence to Statement of Work (contract) with our customers.
  • Escalation Management that includes conflict resolution and removal of obstacles for team members.

Skills required:  

  • Highly analytical, organizational, and interpersonal skills are necessary.
  • Dynamics Sr Consultant, Solution Architect, or PM  – minimum of 6 years
  • Managerial Leadership experience  - minimum of 3 years
  • Prior and strong people management experience
  • Demonstrated ability to work with and mitigate client C-suite issues
  • Bachelor’s degree preferred

If you are interested in joining our talented and high energy team, please send a current resume along with a cover letter, including salary requirements, and references to careers@westerncomputer.com.   

Western Computer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender identity or expression, marital status, medical condition, national origin, physical or mental disability.