Microsoft Just Changed How Updates Work in D365 Sales

A practical look at what's new for Dynamics 365 Sales and Customer Service teams, and how to keep up now that the old release schedule is gone.

For years, you checked Microsoft's spring and fall release wave to see what was changing in Dynamics 365. That schedule is gone. Microsoft now publishes updates continuously to a new AI at Work roadmap, and there's no traditional wave announcement this October.

In this session, we'll walk through what changed, what's already live for Dynamics 365 Sales and Customer Service teams (including the Sales Agent and Service Agent now built into Microsoft 365 Copilot), and a simple way to track what's coming next without waiting for a launch event.

Western Computer has helped mid-market manufacturers, distributors, and wine & spirits companies run Dynamics 365 for years. We keep track of changes like this, so our clients don't have to.

What You'll Learn

• What Microsoft's August 25, 2026 announcement changes for your team
• What Sales Agent and Service Agent do today, now that both are generally available
• How to set up your own cadence for tracking the AI at Work roadmap
• Where to ask your specific rollout questions

Webinar Details

Date: Wednesday, October 7th, 2026 

Time: 11:00 am PST / 2:00 pm EST

Duration: Approx. 30 minutes

Format: Live with Q&A