Dynamics 365 CE 2026 Release Wave 1 

With Release Wave 1, Dynamics 365 Customer Engagement introduces updates across Sales, Customer Service, and related applications that influence how teams track pipelines, support customers, and maintain visibility across the customer lifecycle.

In this live launch event, we will walk through what has changed, which updates deserve attention now, and how to plan next steps that improve productivity and customer experience without disrupting existing processes. The focus is on clarity and prioritization, not feature overload.

Hosted by Western Computer, a Microsoft Dynamics partner focused on practical adoption and measurable outcomes.

Why This Release Matters for Sales and Service Teams

Customer engagement platforms evolve quickly, and small changes can have a meaningful impact on sales execution, service workflows, reporting accuracy, and user adoption.

This release matters because:

• Customer-facing updates directly affect sales and service processes
• Not every feature should be enabled immediately
• Clean data, consistent workflows, and governance require intent
• Clear understanding improves adoption and long-term outcomes
• An overview of Dynamics 365 CE 2026 Release Wave 1
• Key updates across Sales and Customer Service
• Changes impacting pipelines, case management, and reporting
• Administrative, security, and governance considerations
• AI and Copilot related updates
• How to decide what to enable now versus later
• Live Q&A with our team

This session helps teams understand what is worth prioritizing now and what can be planned for later.

What We Will Cover During the Event

During this session, we will walk through:

The content is designed to focus on real-world usage and business impact rather than deep technical configuration.