Dynamics 365 Sales & Customer Service Updates

The Release Wave Is Gone. Here's What Replaced It.

The Problem

Your New Release Schedule

If you build training and planning rhythm around Microsoft's spring and fall release wave, your cadence is about to change. On August 25, 2026, Microsoft retired the twice-yearly updates. Now, improvements are continuous and there's no October 2026 wave 2 announcement.

What You'll Walk Away With

You'll leave this session knowing:

• Exactly what changed
• What Sales Agent and Service Agent do today inside Microsoft 365 Copilot and Dynamics 365
• A repeatable habit for tracking new capabilities going forward
• Whether any current roadmap items are worth acting on for your team

Who Should Attend

This webinar is built for:

• Sales operations and customer service leaders using Dynamics 365
• CRM or IT administrators responsible for tracking Microsoft updates
• Business owners evaluating Dynamics 365 Sales or Customer Service

About Western Computer

Western Computer has spent nearly 40 years helping mid-market manufacturers, distributors, and wine & spirits companies get more out of Microsoft Dynamics 365. We built this session because our clients kept asking what Microsoft's roadmap change means for their team.