Dynamics 365 Field Service

BOOSTING CUSTOMER SATISFACTION WITH A PROACTIVE, CONNECTED FIELD SERVICE EXPERIENCE WILL INCREASE REVENUE

Need to optimize your field service operations from requests to resources to resolution?

Wish you had a way to monitor, detect and resolve issues remotely?

Is it time to give customers the interactive, self-service resolution options they want?

For many companies, field services can be a drain on resources and revenue. Western Computer can change that with an integrated and modern solution powered by Dynamics 365 Field Service. In addition to streamlining your operations from the office to the field, advanced capabilities like IoT and artificial intelligence mean you can prevent issues before they ever happen and exceed customer expectations like never before.

  • Create a superior field service experience for customers and technicians
  • Enable remote monitoring to prevent issues and unnecessary on-site visits
  • Automate resource scheduling from technicians to parts and equipment
  • Ensure customers are informed with proactive, real-time updates and tracking
  • Give technicians hands-free video calling to get immediate help on the job
  • Leverage modern tools to proactively identify, diagnose and solve problems
  • Simplify contract management with flexible templates and automated billing
  • Provide techs with all customer and job data at their fingertips, on any device

SEE HOW YOU CAN QUICKLY TRANSFORM FIELD SERVICES WITH A SEAMLESS SOLUTION DESIGNED FOR YOUR BUSINESS

PREDICT

Transform field services from reactive to proactive by adding real-time insight, remote monitoring, predictive technology and preventative maintenance.

PLAN

Match resources to requests based on skill sets, inventory, priority, availability, location and more then automatically create and schedule your work orders.

PROFIT

Gain 360-degree visibility into your field service operations to understand where you can improve performance, what customers need, and how to increase revenue.

CAN DYNAMICS 365 FIELD SERVICE REALLY DO ALL THIS?

Growing businesses eventually find those manual, paper-driven field service processes can’t keep up with today’s expectations. Dynamics 365 Field Services is designed to help you deliver the modern, mobile experience customers and technicians want.

Let us help you improve revenue, performance and customer loyalty with a solution aligned to your service model.

ADVANCED FEATURES OF DYNAMICS 365 FIELD SERVICE

MULTI-CHANNEL SERVICE

Cater to customers with the convenience of initiating a request by phone, email, online, social media or text.

REMOTE RESOLUTION

Using IoT, AI and remote monitoring tools, you can reduce service calls and help your customers eliminate downtime.

REAL-TIME INSIGHT

Keep managers driving optimal performance with role-based, visualized insight into the KPIs that matter most.

AUTOMATED PROCESSES

We can create exciting automations across your service lifecycle to improve accuracy and accelerate service delivery.

MODERN MOBILITY

Give field technicians 24x7x365 access to vital information on their mobile device, even while they are offline.

ACCURATE SCHEDULING

From guided workflows for dispatchers to full automation—we’ll make scheduling efficient, accurate and agile.

CUSTOMER ENGAGEMENT

Deliver a personalized, interactive experience including self-service tools, notifications, tracking and follow ups.

COMPANYWIDE INTEGRATION

From your systems to your people to your data, we can ensure field services are an integral part of your business.

INTEGRATED BUSINESS AND FIELD SERVICE MANAGEMENT POWERED BY DYNAMICS 365

The advantage of choosing Dynamics 365 Field Service is the unmatched integration with the rest of your business operations from finance to sales to customer service. It’s integrated with Outlook, Excel, Power BI, and the many Microsoft applications your users already know and love. You can finally make field services part of the team, instead of a siloed department. Looking for a field service solution for your industry? We can help.

WHY CHOOSE WESTERN COMPUTER AS YOUR DYNAMICS 365 PARTNER?

At Western Computer, we want to help you make field services profitable, not bust your budget. We invest in your business and people to provide strategic solutions and services that get you where you want to be. You can depend on our experts to align your technology to your short-term and long-term goals. Let’s start the conversation and build a roadmap that makes sense.

How can optimize your field services and your business?

Learn more about our extensive services designed to maximize the value of your investment.