Dynamics 365 Customer Engagement (CRM)

Dynamics CRM Is Now Dynamics Customer Engagement

Dynamics 360: Sales, Marketing, Finance, Project Serive Automation, Customer Service, Operations, Field Service

Microsoft's Dynamics 365 Customer Engagement enables you to put customers first and deliver a seamless experience—through every single part of their journey with you. 

Building deep, sustainable customer relationships has never been more important than it is right now. In fact, it has become the top priority for companies who understand that to compete in this multi-channel, digitally connected world—it’s no longer just about products and pricing.

Customer service, engagement, and experience are today’s strategic advantages. Dynamics 365 Customer Engagement breaks down barriers in the customer journey and empowers you to serve your customers how, when and where they need you.


Dynamics 365 Customer Engagement has taken everything you know and love about Dynamics CRM to a whole new level of flexibility, integration, automation, and insight. Instead of buying static software you have to maintain, you have the freedom to architect an end-to-end solution on a unified cloud platform with the core functionality and intelligent applications you need. Everything is already designed to work seamlessly together, with maintenance included, at an affordable monthly price.

It’s a win-win for you…and for your customers.


why western computer uses dynamics 365 for sales

"The ease of use and speed in which Microsoft Dynamics 365 for Sales was implemented has provided the visibility required to manage and track the sales cycle from start to opportunity close. Full control of sales activities keeps everyone on track and accountable. There is no better way to manage all the steps that lead to success than repeatable processes built into Dynamics 365 for Sales." 

Katherine Turner-Lawrence Headshot

Katherine Turner-Lawrence
VP of Sales & Marketing
Western Computer

Microsoft Dynamics 365 Provides End-To-End Business Applications  


ERP - Retail, Talent, Fiance & Operations; CRM - Sales, Customer Service, Field Service, Project Service Automation, Marketing; Intelligence - Customer Insights, Cortana; Cloud Platform - Azure; Analytics - Power Bi; Custom Apps - Powerapps; Productivity - Office 365; Integration - Microsoft Flow;




Dynamics 365 for Sales

Remove the clutter from your sales cycle and create processes and insights that drive more authentic and profitable relationships.

Actionable Insight

Get real-time, contextual intelligence to identify and act on the most meaningful opportunities and trends.

Relationship Management

Engage with prospects and customers across multiple channels to build one-on-one, trusted relationships.

Sales Productivity

Built-in workflows and automations help your team spend more time selling and less time on administration.

Sales Performance

Inspire your sales team and accelerate your sales cycle with at-a-glance dashboards and interactive tools.


Dynamics 365 for Customer Service

Provide customers with an easy, efficient and consistent service experience across channels to earn their loyalty.

Omni-channel Engagement

Deliver personalized, unified service across channels and platforms with a 360-degree view of your customer.

Customer Self-service

Put the power in your customers’ hands to service and support anytime, anywhere, from any device.

Empowered Agents

Support agents with the real-time data and automated tools needed to provide fast, accurate customer service.

Unified Service

Provide a consistent knowledge base for agents and customers to get the answers they need on the spot.


Dynamics 365 for Project Service Automation

Run productive and profitable projects from anywhere with mobile convenience and tools to enable growth and innovation.

Product & Project Collaboration

Connect your product-based and project-based opportunities to make every customer conversation relevant.

Planning & Scheduling

Improve your project planning from estimation to completion, including simplified resource scheduling and integration with Microsoft Project.

Time & Expenses

Save time and frustration with simplified, automated time and expense management. Available 24x7 from any mobile device.

Project & Service Analytics

Be more proactive with a 360-degree, real-time view of project and service financials and performance across the organization.


Dynamics 365 for Field Service

Give your field reps the tools to make customers happy with intelligent scheduling, mobile productivity, and real-time information.

Optimized Scheduling

Increase customer satisfaction with flexible scheduling tools that ensure you deliver the right resources to the right place at the right time.

Contract & Inventory Management

Account for your inventory and services in real-time to increase service revenue and more effectively forecast material needs. 

Intelligent Field Service

Using IoT connected devices, you can resolve more issues remotely and reduce the number of unnecessary in-person service calls.

Consistent Communications

Keep office staff, field techs and customers informed and connected at all times through online portals, GPS tools, automated texts and more.


Dynamics 365 for Marketing

Bring sales and marketing together to create more targeted, personalized and consistent customer engagement.

Customer View

Give sales and marketing a 360-degree view of customer interactions, behaviors and trends for a deeper understanding of their journey.

Targeted Campaigns

Drive more engagement and conversions when you know how to create campaigns and messaging that resonates with your prospects and customers.

Digital Marketing Platform

Combining Microsoft Azure and Adobe Marketing Cloud gives you a scalable, secure digital foundation to manage and deliver your marketing.

Measurable ROI

Drive your business forward with the intelligence and analytics you need to measure your marketing performance and ROI.



You can combine the above applications with Dynamics 365 Finance and Operations to experience the power of a fully integrated business management solution in the cloud.

Get the Most Out of Dynamics 365

Western Computer has been implementing Microsoft Dynamics solutions since 1987 and can help you migrate Dynamics CRM to Dynamics 365 or explore your options for a brand new implementation. You can depend on our team to deliver sustainable returns on your investment, including implementation and upgrades, integrations and custom development, ongoing support, and training. We can also help you through your digital transformation by building a tailored cloud infrastructure aligned to your current and future needs.