One monthly plan instead of an hourly meter. We plan every Microsoft update before it lands, and when you do call, you get people who already know your customizations and your ISVs.
1,750+
Successful Implementations
165+
5-Star Reviews
Nearly 40 Years
Implementing Microsoft Solutions
One monthly figure. A bad update stops turning into an invoice you didn't budget for.
Every plan manages your Microsoft updates. Elevate and Empower add scheduled health checks and roadmap sessions, so problems get found before your users find them.
A dedicated team that knows your customizations and ISVs, backed by the senior consultants who do our implementations.
The System Health Check
Business Central already records how it's performing, and most partners never look. We read it, which is why the System Health Check applies to Business Central and not to Finance & Supply Chain, NAV or GP. If you run one of those, we'll scope your proactive work at the Support Plan Review.
It's the same telemetry report we run when a company moves its Dynamics partner to Western. There, the diagnostic that proved what was wrong becomes the routine that keeps it from coming back. Run once, it tells you where you stand. Run on a schedule, it tells you whether last time's fixes worked.
A periodic report and review at your plan's frequency, not continuous monitoring. Elevate includes 1 per year, Empower 2 per year, Foundation none. Built from Business Central telemetry (Microsoft Application Insights), which we switch on during onboarding. On-premises GP and NAV don't produce this cloud data.
Your Plans
Every plan includes base maintenance. Elevate and Empower add the proactive layer.
For teams that need dependable break/fix and a support cost they can budget.
For teams ready to stop reacting. Where the proactive layer starts, and what most customers pick.
For mission-critical environments where a slow month-end costs real money. Fastest response targets and a dedicated point of contact.
| Compare the plans | Foundation | Elevate | Empower |
|---|---|---|---|
| Base maintenanceBreak/fix support, Microsoft version updates for cloud ERP, and user security management. | Included | Included | Included |
| System Health CheckThe telemetry-based report above, with recommendations. Business Central environments. | Not included | 1 per year | 2 per year |
| Strategy and roadmappingWorking sessions on gaps, upcoming Microsoft features, and where Copilot and AI fit. | Not included | 1 per year | 2 per year |
| Support status meetingsRegular check-ins on your backlog, open issues, and priorities. | Not included | Included | Included |
| Dedicated point of contactOne named person who owns escalations and coordination. | Not included | Not included | Included |
| Response targets: First-response targets by severity, confirmed at scoping. | Base targets | Base targets | Fastest targets |
Base targets are 2 hours critical, 4 high, 8 medium. Empower targets 1, 2, and 4. These are target times to first response by severity, not resolution times and not guarantees, confirmed at scoping.
Scoped to your environment: your ERP, your customizations, and the ISVs in scope. If we already support you, the Support Plan Review includes a look-back at your actual usage.
Prefer to read first?
The two-page overview has the full plan comparison, what's in base maintenance, and the customer stories.
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What's Included
Break/fix support, Microsoft version update management for cloud ERP, and user security management. The floor is the same for everyone.
Coverage
Critical severity
What we support
Update management applies to cloud ERP. On-premises GP and NAV are supported without Microsoft version updates.
Customer Success Story
"We moved forward with Managed Support Services because it provides us with a safety blanket. Western Computer will assist us with future needs and software updates as we continue to grow."
Dawn Peck · Co-Founder, Streamline Aquatics
Is This For You?
We cover the Dynamics application layer: your ERP, the apps around it, your customizations, integrations, and ISVs.
How to Start
Step 1
A complimentary review, about 20 minutes. You leave with a recommended plan and a monthly figure, and you don't commit to anything.
Step 2
Foundation, Elevate, or Empower, scoped to your environment, your customizations, and the ISVs in scope.
Step 3
We learn your build, switch on the telemetry, and proactive coverage begins.
One Next Step
About 20 minutes with someone who supports Dynamics environments for a living. Not a sales pitch with a deck.
Would rather just talk to someone? Call 805-581-5020 or email info@westerncomputer.com.
Microsoft Inner Circle for AI Business Solutions, FY26/27
Top 1% of Microsoft partners globally. Selected by Microsoft for three consecutive years.
Over 200 verified reviews with 165+ five-star ratings on G2.
Tell us where to reach you and we'll get it scheduled