Your ERP solution is a powerful platform that enables your business to grow, boost productivity and profitability, and improve customer satisfaction. Your software delivers these benefits through very knowledgeable users.
Users who are fully trained from the beginning of your ERP implementation project, are more efficient and comfortable using the ERP system when it goes live, increasing utilization and ROI.
Get the Most out of Your ERP with Tailored Training and Support Services
Our in-house experts are uniquely qualified to create a flexible ERP training program for your employees and provide educational resources and support for as long as you need. We will work with you to create a training program tailored to your particular requirements, including:
- Training needs analysis
- On-site instructor-led training
- Classroom materials
- Train-the-trainer services for your Champions of Change and other key leaders
- Specialized ongoing training services, as needed
After training and your ERP solution goes live, we will continue to offer ongoing support services as needed including troubleshooting assistance, mission-critical support, resolve operational and compatibility questions, and support during system upgrades. When needed, users can turn to our online customer support web portal to get quick answers and resolutions.
WESTERN COMPUTER MINIMIZED OUR RISK
“Western’s approach to training and transitioning definitely minimized risk with our users. The people most affected by the change were included and involved in the process from day one, so any uncertainty they had was addressed.”
VP of Information Services
|Read the full Customer Success Story.|
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Boost User Adoption and ROI with Training
Inadequate or poorly planned training programs will lead to poor user adoption and support for the ERP solution you are implementing. If your employees aren’t adequately prepared, they are not likely to be comfortable using the system and may avoid it altogether. Take advantage of the training and support services offered by our in-house experts and ensure a solid ROI when your ERP system goes live.
Contact Western Computer to learn about our expert, flexible ERP training, and support services.
Online Microsoft Dynamics training as close as your computer, anytime, anywhere
When you subscribe to a service plan for your Microsoft Dynamics solution, you have training available at your fingertips anytime you need it. Microsoft CustomerSource offers:
- Unlimited online training
- Certification and training materials
- Technical documentation
- Self-help tools
With CustomerSource, you can access your account information, technical software updates and downloads, information about events, online support, and much more – available 24 hours a day, right at your computer.
Do you have new employees who would benefit from training?
Complimentary webinar series at your fingertips
To help you get the most from your ERP, Western Computer provides a complimentary webinar series. Each week Western Computer's experienced consultants and partners provide in-depth product demonstrations and best practices for Microsoft Dynamics NAV, Dynamics AX, and Dynamics 365.
Are you unable to join us for a live webinar? Don't worry, we record all of our webinars and provide an OnDemand version for you to view at your convenience. Browse our extensive list of OnDemand webinars here.
We look forward to seeing you on an upcoming webinar!
Advanced training through Microsoft Events and User Groups
Microsoft Dynamics never stops expanding, so ongoing education and training to stay abreast of new functionality and usability improvements is an important part of the Microsoft Dynamics community. We encourage our customers to take advantage of community events where you can get a rich training experience.
Annual User Group Meetings
In addition, there are annual user group meetings: D365/AX User Group (AXUG), NAV User Group (NAVUG) and CRM User Group (CRMUG). Run by an independent organization, these multi-day events offer simultaneous tracks filled with topics presented by actual users or invited Microsoft employees. User groups also offer several webinars and podcasts every month covering a variety of subjects.