Dynamics 365 Training Services for Manufacturers, Distributors, and Service Companies

Western Computer provides instructor-led training for Dynamics 365 Business Central, Dynamics 365 Finance and Supply Chain Management, Dynamics 365 Sales, Dynamics 365 Field Service, and Microsoft Power Platform. Training is available on-site at your facility, remotely via Microsoft Teams, or through a blended format. We deliver role-specific training tracks so your finance team, warehouse staff, sales reps, and system administrators each receive training relevant to their daily workflows rather than a generic product overview.

Your implementation partner knows how your Dynamics 365 system was configured -- which customizations were made, which workflows were modified, and which processes were built specifically for your operation. Generic Microsoft training covers the standard product, but your team needs to know how to use your version of the system. Western Computer's trainers are the same consultants who implement the systems they train on, which means your team learns your configuration from the people who built it.

The most effective training sequence includes three stages: pre-go-live training (two to four weeks before cutover) to build user confidence and familiarity, go-live support training (the first week on the live system) to handle real operational questions as they arise, and post-go-live refresher sessions (four to eight weeks after go-live) to address the questions users develop once they are working in the system daily. Western Computer structures training programs around this sequence and adjusts the schedule based on your go-live timeline.

A train-the-trainer program prepares your internal subject matter experts to deliver ongoing Dynamics 365 training to your own team. Rather than relying on an external partner for every training need, your organization develops internal Champions of Change who can onboard new employees, deliver refresher training, and answer day-to-day system questions. Western Computer's train-the-trainer programs equip your champions with the knowledge, materials, and delivery skills to sustain your training program independently after go-live.

Microsoft Learn (learn.microsoft.com) is Microsoft's free online training platform with learning paths organized by Dynamics 365 product and user role. It includes interactive exercises, certification preparation, and regularly updated content that reflects the latest Dynamics 365 functionality. Microsoft Learn is a strong foundation for self-directed learning, but it covers the standard product rather than your specific configuration. Western Computer supplements Microsoft Learn paths with hands-on, configuration-specific training that matches how your system was set up.

Western Computer offers post-go-live training services for new employees joining organizations already running Dynamics 365. Options include scheduled group sessions for cohorts of new starters, on-demand training materials developed specifically for your configuration, and train-the-trainer programs that equip your internal team to onboard new employees independently. Contact Western Computer to discuss which ongoing training model fits your organization's size and turnover rate.