Want to personalize your service experience at every point to delight customers?
Whether you have a dedicated customer service team, or every employee serves your customers, Dynamics 365 Customer Service and Western Computer can make it faster, easier and more effective.
Experience the difference of an optimized service model powered by Dynamics 365 Customer Service and Western Computer.
Deliver consistent, accurate service with automated processes, guided agent workflows, and easy access to the most relevant resources so you can accurately resolve issues the first time.
From sales to service to support, we will unify your technology and your people. Improve your ability to connect, interact and engage customers when and where they need you.
With a 360-degree view of the customer, you empower employees to create a personalized experience from end-to-end. This is what customers want, and what keeps them coming back to you.
In today’s digital age, companies who can’t provide a modern and personalized service experience will fall behind their competitors. Dynamics 365 Customer Service eliminates the bottlenecks and barriers holding you back so you can achieve your goals faster than you imagined.
Enhance your service experience by enabling customers to initiate a service request on the channel of their choice.
Put the power in your customers’ hands to access service and support anytime, anywhere, from any device.
Support your agents with the real-time data and automated tools they need to provide fast, accurate resolutions.
Provide agents and customers with updated, relevant resources to get the answers they need on the spot.
Capture and analyze meaningful data in real time to identify trends, improve performance and evolve your service model.
Leverage Power BI to consolidate and analyze your data across the organization so you can make more strategic decisions.
Solve issues as a team through integrated tools like Outlook, Microsoft Teams, Power BI, SharePoint and more.
We can customize and enhance your service functionality through hundreds of prebuilt applications on AppSource.
We’ve spent more than 30 years helping companies of all sizes solve their biggest customer service challenges. With proven industry expertise and decades of experience backing you up, you can depend on us to assess your needs and architect the best solutions for a successful future.
How can we help you modernize and optimize your customer service experience?