Western Computer Transforms Field Services For Manufacturer
A leading manufacturer and service provider for precooling systems called on Western Computer experts to create a unified ERP and field service solution. The goal was to eliminate multiple siloed systems and manual processes with a single solution for business and field service management for their 15+ facilities.
By integrating Microsoft Dynamics 365 Finance, Field Service, Supply Chain Management, Common Data Service, Power Apps, Power Automate, Power BI and existing industry solutions, along with the creation of custom reports, Western Computer helped the organization achieve their goals in less than 6 months.
The new solution has completely streamlined and automated operations, enabled collaboration inside the office and out in the field, and created proactive service delivery for their equipment and their customers.