Need to optimize your field service operations from requests to resources to resolution?
Field service doesn’t have to be a disconnected part of your business, or a drain on profit and resources. Western Computer empowers you to unify your systems, processes and people with a fully integrated solution powered by Dynamics 365 Field Service.
Bridge the gaps by connecting field services to ERP, WMS, inventory, accounting, sales, customer service, IoT devices, business intelligence and more in one place with anytime, anywhere access.
Join our webinar on July 25th to learn how it can revolutionize your business' end-to-end service experience.
Get an overview of Dynamics 365 Field Service and its core functionalities. Discover how it helps deliver seamless service experiences with tools for proactive maintenance, optimized scheduling, and effective resource management. You'll get a live demonstration showcasing proactive maintenance, optimized scheduling, and enhanced customer satisfaction. Our Field Service experts will also detail cases where Field Service is not the best fit for your needs.
From $95 Per user/month
From $50 Per user/month
Learn More about D365 Field Service
Predict
Transform field services from reactive to proactive by adding real-time insight, remote monitoring, predictive technology and preventative maintenance.
Plan
Match resources to requests based on skill sets, inventory, priority, availability, location and more then automatically create and schedule your work orders.
Profit
Gain 360-degree visibility into your field service operations to understand where you can improve performance, what customers need, and how to increase revenue.
Growing businesses eventually find those manual, paper-driven field service processes can’t keep up with today’s expectations. Dynamics 365 Field Services is designed to help you deliver the modern, mobile experience customers and technicians want.
Let us help you connect your business and improve revenue, performance and customer loyalty—all with a solution aligned to your unique operations.
Multi-channel Service
Cater to customers with the convenience of initiating a request by phone, email, online, social media or text.
Remote Resolution
Using IoT, AI and remote monitoring tools, you can reduce service calls and help your customers eliminate downtime.
Real-time Insight
Keep managers driving optimal performance with role-based, visualized insight into the KPIs that matter most.
Automated Processes
We can create exciting automations across your service lifecycle to improve accuracy and accelerate service delivery.
Intelligent Scheduling
Automatically assign resources based on unique criteria, and easily assign multiple resources to the same work order.
Scheduled Maintenance
Proactively generate preventative maintenance work orders based on specific customer agreements.
Inventory Tracking
Dual integration capabilities enable you to track and maintain inventory levels in Field Service and/or ERP.
Custom Reporting
Provide customers with detailed summary reports of their work order and track your actual vs. billed labor charges.
Offline Mobility
Empower techs with 24x7x365 mobility and the ability to take pictures, enter time and more, even when they are offline.
Convert Products To Assets
Save time when your system can automatically convert products to trackable customer assets upon installation.
CUSTOMER ENGAGEMENT
Deliver a personalized, interactive experience including self-service tools, notifications, tracking and follow ups.
Integration
From your systems to your people to your data, we can ensure field services are an integral part of your business.
A leading manufacturer and service provider for precooling systems called on Western Computer experts to create a unified ERP and field service solution. The goal was to eliminate multiple siloed systems and manual processes with a single solution for business and field service management for their 15+ facilities.
By integrating Microsoft Dynamics 365 Finance, Field Service, Supply Chain Management, Common Data Service, Power Apps, Power Automate, Power BI and existing industry solutions, along with the creation of custom reports, Western Computer helped the organization achieve their goals in less than 6 months.
The new solution has completely streamlined and automated operations, enabled collaboration inside the office and out in the field, and created proactive service delivery for their equipment and their customers.
One solution to manage it all:
At Western Computer, we want to help you make field services profitable, not bust your budget. We invest in your business and people to provide strategic solutions and services that get you where you want to be. You can depend on our experts to align your technology to your short-term and long-term goals. Let’s start the conversation and build a roadmap that makes sense.
How can optimize your field services and your business?