Frequently Asked Questions

Implementation FAQs 

When you're embarking on an ERP or CE implementation, you will have many questions. Your partner should be able to answer them and guide you through the process, but to help you get started, we've identified some commonly asked questions

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Lou D.
Small Business (50 or fewer emp.)

"Remarkable sense of urgency to help me solve a problem"

5 stars

"I was very surprised by their responsiveness. We tried reaching out to several other resellers, but were consistently either put on hold, left messages that still remain unreturned, or were given a 2-day turn around for a response. WC's response via chat was immediate and was followed up with a phone call while the chat was still going on."

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Greg B.
Mid-Market(51-1000 emp.)

"Wonderful Staff Ready to Help Always"

5 stars

"The most helpful aspect about Western is the freindliness of the staff and being able help even during frustrating circumstances. Often times I can see where another organizations have very stressful situations whereby Western staff fixed the problem but was a sight of calmness within the situation as well. Only making the resolution much easier.

The upscales of using Western is having a great team that knows all aspects of the operational system so if the customer needs to jump quickly to another area, Western is quick to help in that aspect as well. For example, I financial call might be caused from an unknown inventory control in which Western can quickly add a staff member with that expertsise should the issue be really complex."

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Andrew M.
Mid-Market(51-1000 emp.)

"Learning was efficient and practical. Well supported through development, training, and Go-Live."

4.5 stars

"Very knowledgable on all topics. Staff is helpful and friendly, with a generally quick repsonse time when dealing with issues."

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Lindsay D.
Controller Small-Business (50 or fewer emp.)

"Great Program and Service"

5 stars

"The staff are all friendly and very knowledgable. We never have to wait to get an answer."

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