Western Computer manages your help desk, devices, and security. When something breaks, there’s no finger-pointing. You make one call.
Book the 26-minute review Get the two page overview
The review is complimentary. Up to 10 devices scanned and a one-page readout of your top gaps within five business days. No proposal, no obligation.
|"If ransomware hit us tomorrow, I'm not sure we'd survive it cleanly." | "We back things up, but I've never actually tested a restore."
|"When something breaks, I'm the one chasing four vendors." | "Our cyber insurer asked for evidence of our controls. Pulling it together took two weeks."
1,750+
Successful Implementations
165+
5-Star Reviews
Nearly 40 Years
Implementing Microsoft Solutions
Why Companies Move to Managed IT
Business risk you can't recover from comes first, operational stretch second, structure third. If the first two are already handled, start at three.
You have antivirus and MFA, but no one is watching, and you have no written response plan.
Threats caught early, and a written incident response plan if one gets through.
You back things up, but your team hasn't tested whether they're secure.
Microsoft 365 and servers backed up and monitored, with restores tested every year.
Your IT team is one to three people, and hiring the full team you would need is not realistic.
Expertise across every layer, without adding a single hire.
When something breaks, you chase multiple vendors and no one owns the outcome.
Faster resolution, and one number to call when it matters.
Your insurer or auditor asks for proof, and pulling it together takes weeks.
Questionnaires answered with evidence, not estimates.
What's Covered
Who this is for: companies running 10 to 200 users.
Both levels include the help desk, monitoring, patching, Microsoft 365 and server backup, layered security, and Cyber Liability Essentials. Standard documents it. Advanced defends it, adding managed detection and response, an identity and access security review, security awareness training, and reporting your leadership team will actually read.
For companies that need structured, reliable IT coverage day to day, whether that's a small internal team carrying everything or no internal IT at all.
What's included
Issues get a fast first response. Patches and backups happen without anyone chasing them, and your policies are documented before an insurer or auditor asks.
For companies with a compliance or audit obligation, elevated identity risk, cyber insurance pressure, or AI tools already in use that nobody is managing.
Everything in standard, plus
Identity threats triaged by an analyst, not just alerted on. A prioritized plan your leadership reviews every quarter.
Flat per user, per month. The managed service is delivered remotely at a rate that holds regardless of ticket volume. Our rate is the same at ten users as it is at a hundred. Work outside that scope is quoted as a fixed fee and approved before it starts, so nothing gets billed that wasn't quoted first.
How Support Works
Support runs 8 a.m. to 8 p.m. Eastern, on both levels of protection. Security tooling monitors continuously, and analyst triage happens within coverage hours.
Written into your agreement and measured from ticket submission within coverage hours of 8 a.m. to 8 p.m. ET. These are first response commitments, not resolution times.
| Priority | Time to First Response |
|---|---|
| Critical | 1 hour |
| High | 2 hours |
| Medium | 4 hours |
| Low | 1 business day |
We support project work, server administration, vendor contract management, on-site visits, and formal compliance services such as SOC 2 and HIPAA.
We quote each piece as a fixed fee and get approval before work starts.
On break/fix issues, we coordinate with your internet provider and software vendors directly.
Why Western Computer
Western provides support for Dynamics ERP, including Business Central, Finance and Supply Chain Management, GP, and NAV. Whichever one you run, the systems underneath it aren't generic infrastructure. They're the platform your orders, inventory, and financials depend on, and having one company on both sides takes the translation step out of every problem.
"Western Computer's IT services have been a trusted partner for Dutch Farms. Western is responsive, knowledgeable, and proactive in keeping our systems running smoothly."
Len DeYoung, Internal IT Admin, Dutch Farms
If Western supports your Dynamics ERP, on any version, Managed IT Services extends that partnership to the IT underneath it: one partner for your ERP and the infrastructure it runs on, and one fewer vendor relationship to manage. ERP support stays under its own Western agreement. Talk to your account manager or book the 26-minute business review to get started.
Questions we get asked
No, and this is worth saying plainly because it's usually the quiet question in the room. Most of our customers keep their internal IT person. What changes is what that person spends their day on.
They stop being the only line of defense at 7 p.m. and stop being expected to be an expert in security, Microsoft 365, networking, and compliance all at once. If you'd rather we handle everything, we can do that too. Both models are normal.
Yes, and it sits under a different Western agreement. Managed IT Services covers your users, devices, identity, Microsoft 365, and security. Support for the ERP application itself, whether that's Business Central, Finance and Supply Chain Management, GP, or NAV, comes from our support team under Managed Support Services or on a scoped basis.
Two agreements, one company. If you want both, one relationship covers it.
Ten to two hundred users, with a ten-user minimum.
Our rate per device is the same at ten users as it is at a hundred, which is not true of every provider you'll talk to.
Flat per computer user, per mobile-only user, and per server, per month, at a rate that holds regardless of ticket volume, with a one-time setup fee equal to the first month.
We'll walk through the full pricing sheet on the first call. Work outside the managed scope is quoted as a fixed fee and approved before it starts.
It's the security documentation insurers and auditors ask for, included at both levels: a written incident response plan, security and AI acceptable-use policies, user training, and audit-ready evidence that your leadership signs off on.
Standard documents it. Advanced adds the managed security that defends it.
Agreements start at 12 months, and longer terms such as three years are available.
Onboarding takes about a month from signature to fully managed.
That's most of the conversations we have. The practical question is when your current agreement renews, because that's what sets the timeline, not how quickly we can move.
The 26-minute review works either way. It tells you what your current posture looks like, which is useful information whoever ends up managing it.
One Next Step
Twenty-six minutes with a Western security lead, plus an internal security scan of up to 10 devices.
Would rather just talk to someone? Call 805-581-5020 or email info@westerncomputer.com.
Microsoft Inner Circle for AI Business Solutions, FY26/27
Top 1% of Microsoft partners globally. Selected by Microsoft for three consecutive years.
Over 200 verified reviews with 165+ five-star ratings on G2.
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