How "One Microsoft" Streamlines Customer Service and Operations in Dynamics 365 Business Central

Last updated: February 20, 2025

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In this series of bimonthly blogs, Western Computer shares our expertise with tips and tricks to help users work more efficiently in Microsoft Dynamics 365 Business Central. Based on our more than 35 years in business – with 1,250+ solution implementations, including more than 300 in the cloud – we share the expertise we have accumulated to enable users to work as proficiently as possible. You can also subscribe to these blogs in our LinkedIn newsletter.

Whether it's streamlining customer service, improving collaboration across teams, or ensuring compliance in industries like food and beverage, the integration of Microsoft's entire suite of tools makes a big difference. Here are some tips on how you can get the most out of Business Central – and why "One Microsoft" is such a powerful solution for businesses of all sizes.

Jim Harris

Jim Harris is a seasoned professional with over 20 years of experience in the cloud software and beverage industries, specializing in helping suppliers and distributors achieve operational excellence. As an Account Executive at Western Computer, Jim focuses on empowering food and beverage companies to modernize operations, boost profitability, and stay competitive using Microsoft Dynamics 365 solutions, including the innovative 365WineTrade platform. With deep expertise in the food and beverage sector, Jim excels at tailoring cloud-based ERP solutions to solve industry-specific challenges. Whether streamlining financials, ensuring compliance, or optimizing inventory, Jim partners with businesses to unlock their full potential. At Western Computer, Jim is instrumental in expanding the company’s reach in the wine, spirits, and broader food and beverage markets. His strategic insights and customer-first approach make him a trusted advisor for companies looking to innovate and thrive.