Dynamics 365 Sales & Customer Service

Why should a marketing automation solution be on your priority list this year? I'll share my thoughts as director of a....

Are We Automating Sales Too Much? Why It Is Important to Have Balance in Dynamics 365 Sales The Big Question: Using AI....

AI CRM: How Dynamics 365 Sales Redefines Selling For years, CRM was mostly a digital filing cabinet. A place to store....

Why AI Powered CRM is a Game-Changer for Sales In today's competitive environment, the cost of missing a single sales....

Table of Contents Connect Business Central and Dynamics 365 CE to Unify Operations Transform Your Data with Power BI....

In today's fast-paced business environment, leveraging AI and automation is key to staying ahead. Microsoft Sales....

In the dynamic world of business, understanding Customer Relationship Management (CRM) and leveraging powerful tools....

In today's data-driven world, efficient data storage management is crucial for businesses leveraging Dynamics 365....

It’s been almost a year since Microsoft launched Copilot, and this artificial intelligence tool is elevating the value....

What do the terms deal manager, voice, and self-service scheduling have in common? Most of you probably guessed based....

Is your organization set up to make quick business decisions? Do you have access to real-time data across your entire....

Microsoft Dynamics 365 Sales provides a boatload of features to optimize how your sales professionals work in this....

When a company is acquired, the IT team sometimes finds itself compelled to migrate the business applications to a new....

How many times have you heard about a customer satisfaction issue days after it occurred, and by that point the....

Your company has been growing at an unprecedented rate, and while that's great for business, it means the demands on....

An industry that has been widely jumping into the Dynamics 365 pool is the Distribution industry. At Western Computer,....

Microsoft’s omni-channel payments for Dynamics 365 Commerce allows the creation of an order in one channel and....

Your customer service capabilities represent an opportunity to differentiate your business from your competitors. When....

Access to information empowers your employees to do their jobs. When they get accurate data in real-time, proposals....

For sales managers, getting visibility into just how well their teams perform can be a constant challenge. Manually....

Both the efficiency and speed of your company’s quote-to-order process play a vital role in the amount of quality time....

As reported in ZDNet, a survey of 1,000 IT decision-makers found that the road to the single view of customers has a....

As the business world continues to change, your organization finds itself in the market for a tool to manage and scale....

Has your version of Microsoft Dynamics CRM become outdated or at the end of support? Is it starting to hold your....

Can your business really build seamless Microsoft integrations in a fraction of the time and cost? With SmartConnect,....

Microsoft Dynamics 365 Customer Service Wave 1 has just been released with new enhancements, including omnichannel....

The following article was written for Western Computer by Laurent Allardin, CEO and Founder of k-eCommerce. Providing....

For today's businesses, staying ahead of the competition requires leveraging and integrating technology throughout your....

At Western Computer, we commonly get asked about the difference between Microsoft Dynamics CRM and Dynamics 365 for....

Customer engagement is a series of connected interactions that, when frequent and positive, can lead to purchases and....

TECHSTREET MODERNIZES ERP AND CRM TO IMPROVE CUSTOMER SERVICE EFFICIENCY WESTERN COMPUTER MIGRATES LEGACY APPLICATIONS....

UTILITY PIPELINE INCREASES VISIBILITY INTO JOB COSTS AND LOGISTICS WESTERN COMPUTER DEPLOYS DYNAMICS 365 Sales....

IMAGE SOURCE MAKES THE LEAP TO THE CLOUD TO CAPITALIZE ON NEW TECHNOLOGIES WESTERN COMPUTER MIGRATES ERP PLATFORM TO....

Welcome to our tutorial on creating custom views in Dynamics 365 for Sales! This step-by-step guide, also applicable to....

Are you a business selling directly to consumers? You'll love this video! One of the most common requests is to see a....

Discover the power of seamless data integration in our latest video. Learn how to connect your customer service and....

In this video, we explore the challenge of analyzing business processes within customer engagement applications, such....

Discover how Power BI can revolutionize data analysis in model-driven customer engagement apps such as sales, customer....

In this video, we discuss the integration of Microsoft Teams with Dynamics 365 customer engagement. With this....

Learn more about he new Agent Experience in Dynamics 365 Customer Service. Part of the new Admin Center. Contact us for....

The Microsoft Customer Service Admin Center's operations functionality offers insight on real-time metrics, service....

Microsoft has released a new admin center in Dynamics 365 Customer Service that consolidates and centralizes many of....

Reduce the time spent assigning leads in Microsoft Dynamics 365 Sales by utilizing rules and conditions to route leads....

Contact us for a personalized demo: https://bit.ly/32ChDNg. CALL: (805) 581-5020 VISIT:....

Watch this short video to learn how your organization can benefit from Western Computer's Dynamics 365 Sales Start Up....

Watch this short video for an overview of Microsoft Dynamics 365 Customer Service. Contact us for a personalized demo:....

Watch this short video to learn about scheduling customer service in Dynamics 365 from the experts at Western Computer.....

Watch this short video to learn about holiday scheduling for customer service in Dynamics 365 from the experts at....

Watch this short video to learn about creating a child case for customer service in Dynamics 365 from the experts at....

Watch this short video to learn about re-activating a case for customer service in Dynamics 365 from the experts at....

Watch this video to learn how to cancel a case in Dynamics 365 for Customer Service. Are you interested in seeing a....

Watch this short video to learn how to resolve a case in Dynamics 365 for Customer Service. Are you interested in....

Watch this short video to learn how to re-assign a case in Dynamics 365 for Customer Service. Are you interested in....

Watch this video to learn how to create a case in Dynamics 365 for Customer Service. Are you interested in seeing a....

Watch this video to learn how to add a case to a queue in Dynamics 365 for Customer Service. Are you interested in....

Watch this short video to learn how to setup routing rules in Dynamics 365 for Customer Service. Are you interested in....

Watch this short video to learn how to create a queue in Dynamics 365 for Customer Service. Are you interested in....

Watch this short video to learn how to create an enhanced SLA in Dynamics 365 for Customer Service. Are you interested....

Watch this short video to learn how to create an entitlement in Dynamics 365 for Customer Service. Are you interested....

Watch this short video to learn about searching using Quick Find View in Dynamics 365 for Sales from the experts at....

Watch this short video to learn about searching using Lookup in Dynamics 365 for Sales from the experts at Western....

Watch this short video to learn about the quote to order to invoice process in Dynamics 365 for Sales from the experts....

Watch this short video to learn about goal management in Dynamics 365 for Sales from the experts at Western Computer.....

Watch this short video to learn about searching using Associated View in Dynamics 365 for Sales from the experts at....

Watch this short video to learn about searching using Advanced Find in Dynamics 365 for Sales from the experts at....

Watch this short video to learn about importing data to Dynamics 365 for Sales from the experts at Western Computer.....

Watch this short video to learn about editing Public View in Dynamics 365 for Sales from the experts at Western....

Watch this short video to learn about creating product bundles in Dynamics 365 for Sales from the experts at Western....

Watch this short video to learn how to configure an SLA in Dynamics 365 for Sales. Contact us for a personalized demo:....

Watch this short video to learn about setting up an SLA in Dynamics 365 for Sales from the experts at Western Computer.....

Watch this short video to learn about deleting, deactivating, and activating Public View in Dynamics 365 for Sales from....

Watch this short video to learn about adding products and creating a pricelist in Dynamics 365 for Sales from the....

Watch this video to learn how to improve customer engagement with Dynamics 365 for Customer Service's Customer Portal.....

Learn how Sales Executives can use Microsoft Dynamics 365 for Sales to increase visibility into the sales pipeline.....

Another great video provided by Microsoft. Contact us for a personalized demo: https://bit.ly/32ChDNg.

This week's question: Are users able to create their own dashboards in Microsoft Dynamics 365 for Sales? Answered by....

Watch this video to learn more about Microsoft Dynamics 365 for Sales. Another great video provided by Microsoft.....

Learn how Microsoft Dynamics 365 for Sales can help you convert leads into opportunities. Another great video provided....

This video explains the top features of Microsoft Dynamics 365 for Sales. Another great video provided by Microsoft.....

Watch this video to learn more about Microsoft Dynamics NAV 2018's integration with Dynamics 365 for Sales. Contact us....